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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Baran Demir

June 25, 2026

5  out of  5
rating by Baran Demir
"I recently decided to move my auto insurance to State Farm and also purchase homeowners insurance. I had the pleasure of working with Caleb, and he was outstanding throughout the entire process.

Caleb was extremely helpful and took the time to explain all the coverage options and details in a way that was easy to understand. More importantly, he was incredibly responsive. Whenever I had a question or needed clarification, he was quick to respond and always made sure I had the information I needed.

I was also working under a very tight timeline to close on my house, and Caleb went above and beyond to make sure everything was completed on time. He made what could have been a very stressful process feel smooth and manageable.

It's refreshing to receive such excellent customer service from an insurance company. Caleb made the transition seamless, and I feel confident knowing I have someone I can easily reach whenever I need assistance.

Thanks a lot, Caleb! Keep up the great work!"
We responded:
"Thank you so much for sharing your experience with us. It's wonderful to hear that Caleb was able to provide you with such outstanding service during your transition to State Farm for both auto and homeowners insurance. We understand how important it is to have clear communication and timely assistance, especially under tight timelines, and we're glad Caleb could make the process smooth and manageable for you. Your confidence in our service means a lot, and we appreciate your kind words. We look forward to continuing to meet your insurance needs."
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Beruk Lessanework

June 25, 2026

5  out of  5
rating by Beruk Lessanework
"Got renters insurance and Caleb was really helpful in the whole process"
We responded:
"Thank you, Beruk, for sharing your experience with us. It's wonderful to hear that Caleb was able to assist you effectively with your renters insurance. We appreciate your feedback and are delighted to know you had a positive experience. Your satisfaction is important to us, and we're here to help with any future insurance needs."
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plainocountry11

June 22, 2026

5  out of  5
rating by plainocountry11
"Very easy! Very fast! Very knowledgeable!"
We responded:
"Thank you for sharing your positive experience! It's wonderful to hear that you found the process easy, fast, and that our team was knowledgeable. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Sarah Steinberg

June 22, 2026

5  out of  5
rating by Sarah Steinberg
"Really appreciate the excellent customer service at this State Farm office. And a special shoutout to Lindsey Roe, who went above and beyond to help me straighten out some billing questions. Highly recommend!"
We responded:
"Sarah,
Thank you so much, for your five-star review! We truly appreciate you choosing Tom Pelham State Farm in Ann Arbor for your insurance needs. Providing excellent customer service and making sure our customers understand their coverage and billing questions is always our top priority.
I’m especially glad to hear that Lindsey Roe went above and beyond to help you and provided the caring, personalized service we strive for every day. I’ll make sure she receives your kind words.
Thank you again for your trust and recommendation. We are grateful to be your local State Farm insurance agency in Ann Arbor and look forward to helping you with your auto insurance, home insurance, life insurance, and financial service needs for many years to come!"
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David Lamberjack

June 19, 2026

5  out of  5
rating by David Lamberjack
"I have had a very easy time getting all of my vehicles and home insured over the years. Just recently Lindsey Roe helped me insure a new to me motorcycle and she was very kind and helpful."
We responded:
"Thank you, David, for sharing your experience with us. It's wonderful to hear that Lindsey was able to assist you with insuring your motorcycle and that you found the process easy and helpful. We appreciate your trust in us for your insurance needs over the years. Your feedback is greatly valued."
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Ignite Three

June 18, 2026

5  out of  5
rating by Ignite Three
"He was very attentive and crafted a wonderful policy. It was done quickly and efficiently."
We responded:
"Thank you for sharing your positive experience. It's great to hear that the policy was crafted quickly and efficiently to meet your needs. Your feedback is greatly appreciated."
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Julie Daly

June 17, 2026

5  out of  5
rating by Julie Daly
"Lindsey went out of her way for me, it was a difficult time for me and she was not only so nice,but EXTREMLY helpful in every way she could of helped. Customer service is so key anymore,but I can honestly say if I keep getting this kind of service I will be a loyal customer. Lindsey..Thank you so much!"
We responded:
"Thank you for sharing your experience, Julie. It's wonderful to hear how Lindsey made a positive impact during a challenging time. Providing exceptional customer service is a top priority, and your feedback reinforces the importance of our efforts. We're grateful for your loyalty and look forward to continuing to serve you with the same level of care and support."
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bala

June 17, 2026

5  out of  5
rating by bala
"Xochitl Gutierrez is now taking care of my insurance question and renewal, is quick and fast.
Keep up the good work Xochitl 👍👏
(Edited 06/17/2026)

Colter is very helpful and quick response on my auto insurance and card replacement.
Keep up the good work."
We responded:
"Thank you for the kind words! We appreciate it! -Tom"
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Josh Lehre

June 15, 2026

5  out of  5
rating by Josh Lehre
"Josh went above and beyond with helping me with everything I asked for. Thanks again"
We responded:
"Thank you, Josh, for sharing your experience. It's wonderful to hear that you received exceptional assistance. Your feedback is greatly appreciated, and we're glad to have been able to help with everything you needed."
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R M

June 12, 2026

5  out of  5
rating by R M
"I purchased insurance from Colter yesterday and the experience was outstanding from start to finish. She took the time to explain everything clearly, answered all of my questions, and made sure I understood my coverage options. She was professional, knowledgeable, and genuinely cared about helping me find the right policy for my needs. The entire process was smooth and stress-free. I highly recommend her to anyone looking for insurance and exceptional customer service!"
We responded:
"Thank you for sharing your experience with Colter. It's wonderful to hear that she provided such outstanding service and made the insurance process smooth and stress-free for you. Ensuring that our customers fully understand their coverage options is a top priority, and it's great to know Colter delivered on that promise. Your recommendation means a lot, and we're grateful for your trust in us."
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Kristina Nolte

June 12, 2026

5  out of  5
rating by Kristina Nolte
"Zach has been nothing but amazing. He’s very upfront, which means no surprises. And Zach’s communication is 10/10. Thank you so much for taking me away from the lesser auto insurance companies. Very happy to be working with you!"
We responded:
"Thank you, Kristina, for sharing your positive experience with Zach. It's wonderful to hear that his upfront approach and excellent communication have made such a difference for you. We're delighted to have you with us and appreciate your trust in our agency. Your satisfaction is our priority, and we're here to support you with all your insurance needs."
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Charles Mayer

June 11, 2026

5  out of  5
rating by Charles Mayer
"Worked with Lauren. She was warm, friendly, and knowledgeable; she patiently explained the details of my policy estimate and adequately answered my questions. So far, I’m pleased with switching from my previous agent."
We responded:
"Thank you, Charles, for sharing your experience. It's wonderful to hear that Lauren was able to assist you effectively and make the transition smooth. We appreciate your trust in us and are delighted to have you as part of our community. If you have any more questions or need further assistance, feel free to reach out."
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Denise Rial

June 9, 2026

5  out of  5
rating by Denise Rial
"Nic is very patient and knowledgeable. He took his time explaining everything to me and all the possible options. Nic has very good customer service and I appreciate that!"
We responded:
"Thank you, Denise, for sharing your experience with Nic. It's wonderful to hear that he was able to provide you with the patience and knowledge you needed. We truly value your feedback and are pleased to know that you appreciated the customer service. Your satisfaction is important to us, and we're glad Nic could assist you effectively."
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Barbara Kritt

June 5, 2026

5  out of  5
rating by Barbara Kritt
"Devon provides great customer service."
We responded:
"Thank you, Barbara, for taking the time to leave a review! We appreciate your kind words about Devon and are glad he was able to provide great customer service. At our State Farm office in Ann Arbor, Michigan, we strive to make insurance and financial services simple and personalized for every customer. Thank you for trusting our team, and please let us know if we can help with your auto, home, life, or financial service needs in the future. Thanks again, Tom"
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Margaret Chesbrough

June 5, 2026

5  out of  5
rating by Margaret Chesbrough
"I originally reached out just for an auto policy, but Josh was able to get me a great renter’s policy too. I’ll be switching from my current renter’s insurance over to State Farm - and save money in the process. Josh was super helpful and was able to explain some of the more complex nuances of insurance in a way that I could understand. Really appreciate it! Thanks so much Josh!"
We responded:
"Thank you, Margaret, for sharing your experience. It's wonderful to hear that Josh was able to assist you with both your auto and renter’s policies, and that you found his explanations clear and helpful. We're delighted to know you're saving money by switching to State Farm. Your feedback is greatly appreciated, and we're here to help with any future insurance needs you may have."
Profile photo of Rachel Randall

Rachel Randall

June 4, 2026

5  out of  5
rating by Rachel Randall
"My husband and I had such a great experience working with Josh. He took the time to clearly explain every detail, making the entire process feel easy and stress-free. Not only is he extremely knowledgeable, but his personality really stood out—he’s personable, approachable, and genuinely cares about his clients.

He helped us bundle our two vehicles and home insurance, saving us a substantial amount of money while ensuring we have the coverage we needed.

What really stood out was his patience and professionalism throughout the entire process. Josh took the time to walk us through every step, thoroughly answering all of our questions, and made sure we understood all our options.

Insurance can sometimes feel overwhelming, but Josh made the experience easy, stress-free, and surprisingly pleasant. His knowledge, attention to detail, and genuine commitment to helping his clients are truly exceptional.

I highly recommend Josh to anyone looking for insurance coverage and outstanding customer service. Thank you for making the process so smooth and helping us save money!"
We responded:
"Thank you, Rachel, for sharing your wonderful experience with Josh. It's fantastic to hear that he was able to make the process clear and stress-free for you and your husband. His dedication to providing knowledgeable and personable service is something we truly value. We're delighted that you're happy with the savings and look forward to continuing to assist you in the future. Your recommendation means a lot to us!"
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Raymond Swart

June 4, 2026

5  out of  5
rating by Raymond Swart
"Always got it done and they inform you of all the best options"
We responded:
"Thank you, Raymond, for sharing your experience. It's wonderful to hear that you found our team efficient and informative. Providing the best options for our customers is a top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with, feel free to reach out."
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Jaccob Colosky

June 4, 2026

5  out of  5
rating by Jaccob Colosky
"Great customer service on the phone! Very friendly and positive"
We responded:
"Thank you, Jaccob, for sharing your experience! It's wonderful to hear that you found our customer service friendly and positive. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Zach Smith

June 3, 2026

5  out of  5
rating by Zach Smith
"Zachary Binder provided incredible service from start to finish. He was comprehensive, inquisitive, prompt, and made the entire process much faster and smoother than I expected. He took the time to understand what I needed, answered my questions clearly, and made everything feel simple without any issues or complaints. I really appreciated how easy he made the whole process and would highly recommend him to anyone looking for a State Farm agent in Michigan."
We responded:
"Thank you, Zach, for sharing your experience with us. It's wonderful to hear that Zachary Binder provided such exceptional service and made the process smooth and efficient for you. We appreciate your recommendation and are glad to know that all your questions were answered clearly. Your feedback is invaluable, and we're delighted to have met your expectations."
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Kc Edwards

May 29, 2026

5  out of  5
rating by Kc Edwards
"I want to add an additional five stars to this man's rating cuz he was very helpful very respectful and he got the job done he should be employee of the month"
We responded:
"Thank you so much, KC, for your amazing review and for taking the time to share your experience! We truly appreciate your kind words. Providing helpful, respectful, and personalized service is what we strive for every day at our State Farm agency, and we’re thrilled to hear that we were able to get the job done for you.

Your feedback means a great deal to us, and we’ll be sure to share your recognition with the team. Thank you for trusting us with your insurance needs. We’re grateful for the opportunity to help protect what matters most and look forward to being here whenever you need assistance with your auto, home, life, or business insurance.

Thanks again for the five-star review and for being a valued part of our State Farm family!"
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Montez Newkirk

May 29, 2026

5  out of  5
rating by Montez Newkirk
"Gray service and nice . And very helpful"
We responded:
"Thank you, Montez, for sharing your positive experience with us. We're delighted to hear that you found our service helpful and appreciated the quality of our assistance. Your feedback is invaluable and motivates us to continue providing excellent service."
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Jennifer Rodriguez

May 28, 2026

5  out of  5
rating by Jennifer Rodriguez
"Josh was so helpful and was able to get me best insurance policy for my family. He was kind and answered all my question and made whole switch over to state farm stress free. Thank you very much!"
We responded:
"Thank you, Jennifer, for sharing your experience. It's wonderful to hear that Josh was able to assist you in finding the best insurance policy for your family and make the transition to State Farm smooth and stress-free. Your feedback is greatly appreciated, and we're glad to have you with us."
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Dvon johnson

May 28, 2026

5  out of  5
rating by Dvon johnson
"Best auto company right now tom got me a low and perfect plan to covers all my needs thanks. Help me sort things out with my bill.Very fast and easy and she was very nice Xochitl (so-chee)"
We responded:
"Thank you, Dvon, for sharing your feedback. It's great to hear that our team was able to find a plan that suits your needs. Your satisfaction is important to us, and we appreciate your support. If there's anything more we can do to enhance your experience, please let us know."
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Sonya Harrison

May 27, 2026

5  out of  5
rating by Sonya Harrison
"The agents are very helpful and always willing to make sure you understand and aware of what’s going with your account and what’s new and happening in the insurance industry. I appreciate each agents there, Xochitl is always pleasant, friendly and supportive."
We responded:
"Thank you, Sonya, for sharing your positive experience with us. It's wonderful to hear that our agents have been helpful and informative. We truly appreciate your kind words and your trust in our team. Your feedback motivates us to continue providing excellent service."
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Eliza Austic

May 26, 2026

5  out of  5
rating by Eliza Austic
"Exceptional customer service. He took the time to research and answer all my questions."
We responded:
"Thank you for taking the time to leave us such a great review. "