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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Letitia Simmons

March 25, 2025

5  out of  5
rating by Letitia Simmons
"I called the office today with a question, and Xochiti was very helpful. She needed to check something on my policy and got right back to me. I am new to Tom Pelham State Farm as my agent recently closed her business due to a promotion; I feel pretty confident that I will be a happy customer here after my experience with Xochiti, today. Thanks for the great customer service!"
We responded:
"Thank you, Letitia, for sharing your experience with us. It's wonderful to hear that Xochiti was able to assist you promptly and effectively. We're delighted to have you as part of our community and are committed to providing you with excellent service. If you have any more questions or need further assistance, feel free to reach out. Your confidence in us is greatly appreciated!"
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Lloyd Blackburn

March 19, 2025

5  out of  5
rating by Lloyd Blackburn
"Went looking for cheaper insurance with better options! Colter reached out, and got me a great price! And she has been very helpful throughout the entire time! Colter also helped to setup my sisters policy without hesitation! Best customer service I’ve had in years!! Always available to help and figure things! Great at answering any and all questions or concerns! Great job!!!"
We responded:
"Thank you for the great review. We are so glad we have been able to get your a great rate and even better service!"
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C Shaheed

March 17, 2025

5  out of  5
rating by C Shaheed
"Colter was extremely knowledgeable and helpful with all the questions I had about my policy. 10 out of 10 experience!!"
We responded:
"Thank you for sharing your experience with Colter. It's wonderful to hear that you found the assistance knowledgeable and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Robert Mcclelland

March 17, 2025

5  out of  5
rating by Robert Mcclelland
"Called in and spoke with Colter regarding an issue on my acocunt and she went above and beyond to get the issue resolved and even saved me some money in the process. She's amazing!!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Colter was able to assist you effectively and even help you save money. We take pride in our team's dedication to providing exceptional service, and your feedback is greatly appreciated. If there's anything else we can do for you, please let us know."
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Brandon Headley

March 16, 2025

1  out of  5
rating by Brandon Headley
"Very disappointment with the fact that my home owners insurance went up 24%. in one year!!! and was told inflation when I first called. Corporate America at its best. Called again for an explanation as to why, they never communicated back to me, only with an invoice with my new rates, Amazing. I do realize that this must be to help pay for their over paid pro athletes TV commercials. Shopping for a new provider. I have been with them for over 15 years, so much for loyalty and basic customer service. Thank You, I am such a satisfied customer."
We responded:
"Hi Brandon, Sorry you feel that way. I have personally talked to you regarding your insurance rate and so have multiple people at our office. The inflation protection is set up to make sure that if there is a loss our homeowners are properly covered based on today’s costs. We could lower it but that or other coverages but it wouldn’t make much of a difference. Outside of this rate increase State Farm has had very modest rate increases since 2020 in relation to our industry. I dislike rate increases as well and we do our best to provide the best service and value that we can. Unfortunately rates fluctuate so we must do our best to make sure our clients are properly insured and are receiving all the discounts that they are eligible for. We value all of our customers but there is only so much we can do. Thanks, Tom"
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VSand

February 6, 2025

5  out of  5
rating by VSand
"I am SO impressed with the service I have received from State Farm -- and in particular, from Devon. Devon has helped me numerous times, and each time I speak with him he has given me all the information and help I needed. His friendliness, professional knowledge and expertise are above and beyond ... AND (a special message for Tom Pelham) ... Thank you for having Devon onboard, and I definitely, definitely believe Devon should receive a RAISE!! He's awesome!"
We responded:
"Thank you for sharing your wonderful feedback. It's fantastic to hear about your positive experiences with Devon. His dedication to providing exceptional service and his expertise truly make a difference. Your kind words and suggestion are greatly appreciated, and we're delighted to have him as part of our team. If there's anything else we can assist you with, please let us know."
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Melinda Phillips

January 24, 2025

5  out of  5
rating by Melinda Phillips
"Top notch service! Tyler V helped research a billing credit that took him back through over a year of payments. He was so patient in answering my questions. I have been very satisfied with Tom and all the reps at his agency."
We responded:
"Hi Melinda, Thank you so much for your wonderful review! I'm thrilled to hear that Tyler was able to assist you with such patience and dedication. Your satisfaction with our service means a lot to us, and we're grateful to have you as a valued customer. Best regards, Tom Pelham"
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Tiffany Mellinger

January 23, 2025

5  out of  5
rating by Tiffany Mellinger
"I switched to state farm 3 months ago and am really happy. They were able to cut my bill in more than half. I did have one issue but Zack helped me out a lot! He stayed on top of the issue and communicated with me several times about it. He was proactive and kept me updated. Best rep I have ever worked with! I would highly recommend not just state farm but Zack as well. Super impressed! P.s. Zack deserves a promotion and or raise. :)"
We responded:
"Hi Tiffany, Thank you so much for your wonderful review! I'm thrilled to hear that you're happy with your decision to switch and that Zack was able to assist you so effectively. Your kind words about his proactive communication and dedication mean a lot. I'll be sure to pass along your feedback to him. We truly appreciate your recommendation and are here whenever you need us. Best regards, Tom"
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Ulani Nussbaum

January 23, 2025

5  out of  5
rating by Ulani Nussbaum
"I had a really smooth experience with this particular location. Colter was very helpful in informing me about the type of insurance I was looking for. She talked me through numbers and gave me a good rate. I recommend this location and agent to anyone looking for insurance, especially if you’re looking for auto and home."
We responded:
"Hi Ulani, Thank you so much for your wonderful review! I'm thrilled to hear that Colter provided you with such a smooth and informative experience. It's great to know you found the rates favorable and that you'd recommend us to others. We truly appreciate your support and look forward to assisting you with any future insurance needs. Best regards, Tom Pelham's Team"
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Kenzie

January 23, 2025

5  out of  5
rating by Kenzie
"I’ve joined many months ago and I really felt coming to state farm was a great decision with the help of Colter Foster guiding me through the steps, I felt really valued and cared for which was amazing. She was very helpful and supportive of my decisions and answered any questions I had to ensure I was making the right choices. Thanks again!"
We responded:
"Kenzie, Thank you for the kind feedback for Colter. We appreciate you trusting our team with your Insurance needs. "
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Kenzie

January 23, 2025

5  out of  5
rating by Kenzie
"I’ve joined many months ago and I really felt coming to state farm was a great decision with the help of Colter Foster guiding me through the steps, I felt really valued and cared for which was amazing. She was very helpful and supportive of my decisions and answered any questions I had to ensure I was making the right choices. Thanks again!"
We responded:
"Kenzie, Thank you for the kind feedback for Colter. We appreciate you trusting our team with your Insurance needs. "
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Jacob Mcgill

January 10, 2025

5  out of  5
rating by Jacob Mcgill
"They have always taken very good care of me at that agency. Zack and the rest of the people that work there are very nice and go out of there way to help people get the insurance they need."
We responded:
"Thank you for the kind words and taking time to leave a Google review! We greatly appreciate it! Thank you for your business and if you ever need anything call us anytime! Thanks again -Tom"
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Michelle Carrier

December 4, 2024

5  out of  5
rating by Michelle Carrier
"Excellent customer service! Jess was a great help in answering all my questions. Would highly recommend Tom and his team. They are very professional and always go above and beyond!"
We responded:
"Thank you so much, Michelle! It's fantastic to hear that you found our customer service excellent and that our professionalism stood out to you. We truly appreciate your recommendation and look forward to continuing to go above and beyond for you!"
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Janet Gutierrez

December 3, 2024

5  out of  5
rating by Janet Gutierrez
"Xochitl, was very pleasant, patient, nice. She went above and beyond to help me understand my policy. Answered all my questions. Eased my concerns and made sure that I understood everything before leaving me."
We responded:
"Thank you so much for sharing your experience, Janet! It's wonderful to hear that Xochitl was able to assist you so thoroughly and make sure all your questions were answered. We always strive to provide clear and comprehensive support, and it's great to know she made you feel comfortable and informed. Your feedback is truly appreciated!"
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Freddy Gutierrez

November 27, 2024

5  out of  5
rating by Freddy Gutierrez
"Estoy extremadamente agradecido por la ayuda que recibí de Xochiti G. Ella hizo todo lo posible para explicar mi política en detalle y me ayudó a ahorrar dinero en el proceso. La recomiendo encarecidamente a cualquier amigo de habla hispana que necesite un desglose claro de su política y a alguien en quien puedan confiar."
We responded:
"¡Qué alegría saber que Xochiti pudo ayudarte de manera tan efectiva, Freddy! Nos enorgullece contar con un equipo dedicado a brindar un servicio excepcional y a hacer que nuestros asegurados se sientan valorados y comprendidos. Gracias por tu recomendación y por confiar en nosotros para tus necesidades de seguro."
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Mariah Summers

November 26, 2024

5  out of  5
rating by Mariah Summers
"What a wonderful agency!! I called with a few clarifying questions and Xochitl was very patient answering them!! Great experience at this location!!"
We responded:
"Thank you so much for sharing your experience! We're delighted to hear that Xochitl was able to assist you with patience and clarity. It's fantastic to know you had a great experience with us!"
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Partys OnDeck

November 26, 2024

5  out of  5
rating by Partys OnDeck
"Pleasant experience, very comfortable conversations. Xochitl was a ton of help with consultation and helping me find the services offered that best fit my needs. 10/10"
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Xochitl was able to assist you so effectively and make the consultation process smooth and comfortable. We're delighted that you found the services that best fit your needs. Your 10/10 rating means a lot to us!"
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Daisy Gutierrez

November 22, 2024

5  out of  5
rating by Daisy Gutierrez
"I had the pleasure of working with Xóchiti at State Farm. She did an AWESOME job! Very professional, friendly, and welcoming experience since insurance can be confusing. Thank you Xochiti."
We responded:
"Thank you so much for sharing your experience, Daisy! It's wonderful to hear that Xóchiti provided such a professional, friendly, and welcoming service. We're delighted that she could help make the insurance process less confusing for you."
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Phil Riley

November 15, 2024

5  out of  5
rating by Phil Riley
"Tyler V. Went above and beyond for me today and so glad to have State Farm. I know I’m in good hands!"
We responded:
"Tyler's dedication truly shines through! It's fantastic to hear that you feel so well taken care of with State Farm. Thanks for sharing your positive experience!"
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Robyn Wall

November 13, 2024

5  out of  5
rating by Robyn Wall
"This is a top notch agency! Tyler V. spent over an hour getting me the best deal on insurance. He took my two car policy from $380/month down to $120 and saved me sooooo much money! The quality of insurance wasn’t reduced either - I’m so excited."
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Tyler was able to help you save so much on your car insurance. We always aim to provide great value without compromising on quality. Your excitement is contagious, and we're so glad we could assist you!"
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Tawnya Tompkins

October 25, 2024

5  out of  5
rating by Tawnya Tompkins
"I just signed up with State Farm this morning. Zachary was extremely helpful and patient and very thorough with all the information. I feel very comfortable with calling him with questions or concerns I may have in the future regarding my insurance. (Reminded me of Bruce Willis) He made my day a bit brighter. Thank you"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Zachary was able to assist you thoroughly and make you feel comfortable with your new insurance. We're delighted that he could brighten your day and look forward to being there for any questions or concerns you might have. Welcome to the State Farm family!"
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Meenas Arakelian

September 24, 2024

5  out of  5
rating by Meenas Arakelian
"Spoke with Lauren, who kindly helped us transfer polices from Michigan! Reach to Lauren with all your home, auto, and life insurance needs! Thank you Lauren!"
We responded:
"Thank you for sharing your positive experience with Lauren! It's fantastic to hear that she was able to assist you with transferring your policies from Michigan. We appreciate your recommendation and are here for all your home, auto, and life insurance needs!"
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Safar Transport Inc.

September 16, 2024

5  out of  5
rating by Safar Transport Inc.
"جيد"
We responded:
"Thank you for the fantastic rating! Your support means a lot to us!"
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Junior Navarro

September 13, 2024

5  out of  5
rating by Junior Navarro
"The best service and Customer care service tyler v Is the new Jake? Phenomenal service recommend Tyler v for anyone's help"
We responded:
"Thank you so much for your kind words and recommendation! Tyler V is truly dedicated to providing phenomenal service, and it's fantastic to hear that you had such a positive experience. We appreciate your support and look forward to continuing to assist you with all your insurance needs!"
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Valentina Li

September 5, 2024

5  out of  5
rating by Valentina Li
"Colter is super friendly, helpful, and professional! Colter patiently answered all my questions and provided clear explanations about the best insurance options for my needs. I highly recommend Colter for anyone looking for reliable and personable insurance assistance!"
We responded:
"Thank you so much for sharing your positive experience with Colter! It's wonderful to hear that all your questions were answered with patience and clarity. Your recommendation means a lot to us!"