State Farm® Insurance Agent Tom Pelham
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shirako Noir
May 14, 2026
"Great customer service and very helpful"
Brittany Sherman
May 13, 2026
"Lauren Kim is professional and goes above and beyond to assist their policyholders."
"Thank you, Brittany, for sharing your positive experience with Lauren Kim. It's wonderful to hear that her professionalism and dedication made a difference for you. Your feedback is greatly appreciated and motivates us to continue providing exceptional service."
Alyssa McPeek
May 12, 2026
"Nicholas was so helpful and professional while assisting me with adding a new vehicle to my policy. Every question was answered and he worked quickly to get my policy up and going."
"Thank you, Alyssa, for sharing your experience. It's wonderful to hear that Nicholas was able to assist you effectively with adding your new vehicle to your policy. We're glad he could answer all your questions and ensure everything was set up promptly. Your feedback is greatly appreciated."
Philip Mathew
May 11, 2026
"I worked with Xochitl on a life insurance policy and was very satisfied with the experience. She made what initially appeared to be a complicated policy easy to understand and was very transparent throughout the entire process."
"Thank you, Philip, for sharing your experience. It's wonderful to hear that Xochitl was able to make the life insurance process clear and straightforward for you. Your satisfaction is important to us, and we're glad to know you felt well-informed and supported. Your feedback is greatly appreciated."
Andrew Nguyen
May 9, 2026
"I had to recently update my property insurance policy and got to work with Xochitl Gutierrez to do so. She was very friendly and helpful, answering all questions that I had and providing honest professional opinions. She was very responsive when I needed some additional clarifications. I really appreciated the service that she provided. I've been a client here for quite awhile and the service continues to stand out."
"Thank you, Andrew, for sharing your experience with us. It's wonderful to hear that Xochitl was able to assist you effectively with your property insurance update. Providing friendly and helpful service is a priority for us, and we're glad to know that you felt supported throughout the process. Your continued trust and satisfaction mean a lot, and we look forward to serving you in the future."
Jacob Heavrin
May 8, 2026
"I got auto insurance through Josh, he’s an absolute treat of an insurance rep and he was extremely personable and talked through every question I had in a concise manner, if you get insurance definitely go through Josh."
"Thank you, Jacob, for sharing your experience with us. It's wonderful to hear that Josh was able to assist you so effectively and provide the personable service we strive for. Your feedback is greatly appreciated, and we're glad to know you had a positive experience. If you have any more questions or need further assistance, we're here to help."
Aaron Fields
May 7, 2026
"Team helps me out all the time with my car needs. Fantastic branch to work with and get help from!"
"Thank you, Aaron, for sharing your experience with us. It's wonderful to hear that our team has been able to assist you with your car needs. We truly appreciate your kind words and are delighted to know that you find our branch fantastic to work with. Your feedback motivates us to continue providing excellent service."
Patricia Clark
May 7, 2026
"The entire Team at Tom Pelham State Farm are amazing. Lauren has managed my account well, helping add vehicles to my policy family while keeping my rates affordable. Entire team is absolutely fantastic, friendly, and knowledgeable. All things great describe my interactions with all members of the Tom Pelham State Farm Team Members."
"Thank you for your business and the kind words Patricia. We appreciate it! Thanks again, Tom"
Chanel Geter
May 7, 2026
"Great agency. Always helpful and receptive. Really good rates for Michigan, too!"
"Thank you, Chanel, for sharing your positive experience with us. It's wonderful to hear that you find our team helpful and receptive. We're glad to know you're satisfied with the rates we offer in Michigan. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Cindy Gardner
May 6, 2026
"Always great to work with"
"Thank you, Cindy, for your kind words and the perfect rating. It's wonderful to hear that you find working with us to be a great experience. Your feedback is truly appreciated, and we're here to assist you whenever you need."
Ranito zarate
May 6, 2026
"Colter and Xochitl fueron muy amables y pacientes al explicarme lo de mi seguro de auto fue una muy buena experiencia realmente les recomiendo este lugar"
"Gracias por compartir tu experiencia con nosotros. Nos alegra saber que Colter y Xochitl te brindaron un servicio amable y paciente. Tu recomendación es muy valiosa para nosotros."
Andrea Parker
May 2, 2026
"Caleb was super knowledgeable and helped me find a better price for my insurance! Highly recommend this office!"
"Thank you, Andrea, for sharing your experience with Caleb. It's wonderful to hear that he was able to assist you in finding a better price for your insurance. Your recommendation means a lot to us, and we're glad to have you as part of our community. If you ever need further assistance, feel free to reach out."
cindy warren
May 1, 2026
"Did agent I spoke with today was so knowledgeable and so friendly and took the time to answer all of my questions I am so happy I got to work with her today."
"Thank you, Cindy, for sharing your experience. It's wonderful to hear that the agent you spoke with was knowledgeable and friendly, and that they took the time to answer all your questions. We're delighted to know you had such a positive interaction. Your feedback is greatly appreciated."
Justin Kim
May 1, 2026
"Lauren is incredible to work with. Great office highly recommend."
"Thank you, Justin, for sharing your positive experience. It's wonderful to hear that Lauren made such a great impression and that you found the office commendable. Your recommendation means a lot to us, and we're glad to have been able to assist you with your insurance needs."
Shug DaGreat
May 1, 2026
"Colter such a great worker, she talk to me about protecting my family with life insurance and what products fits best within our budget and needs. She needs a RAISE!! Tom’s office has top tier service !!"
"Thank you for sharing your positive experience with Colter. It's wonderful to hear how she helped you find the right life insurance options for your family. We appreciate your kind words about our service and your feedback means a lot to us."
Aaron Barfield (AC)
May 1, 2026
"I had the pleasure of working with Colter on a recent insurance claim. She was knowledgeable, patient, and very thorough throughout the entire process. We all know dealing with insurance stuff can be a headache sometimes, but she really made it as smooth as possible. Cannot recommend her enough. Thanks again, Colter!"
"Thank you for sharing your experience with Colter. It's wonderful to hear that she was able to make the insurance claim process smooth and stress-free for you. Your recommendation and kind words mean a lot, and we're glad to know that Colter's knowledge and patience made a positive impact. We appreciate your feedback and look forward to continuing to serve you."
VillageTales TV
April 30, 2026
"Recently I found myself in the predicament of having to switch auto insurance coverage - I couldn't be more impressed by Xochitl's help throughout the process. She was super helpful, personable, and explained everything clearly without any pressure tacked on. I highly recommend this office if you're seeking a smooth experience when it comes to insurance. Now I have better coverage on both of my vehicles, and am saving money! - Donald"
"Thank you so much for sharing your experience with us. It's wonderful to hear that Xochitl was able to assist you effectively and make the transition to new auto insurance coverage smooth and stress-free. We're delighted that you're satisfied with the improved coverage and savings on your vehicles. Your recommendation means a lot, and we're here to help with any future insurance needs you may have."
Tierra Williams
April 30, 2026
"Working with Colter was a great experience. She was l professional, reliable, and made the entire process smooth from start to finish. Communication was clear and timely, and she went above and beyond to deliver quality results. Highly recommend!”"
"Thank you, Tierra, for sharing your positive experience with Colter. It's wonderful to hear that the process was smooth and that communication met your expectations. Your recommendation means a lot to us, and we're glad to know Colter provided the professional and reliable service you deserve. Your feedback is greatly appreciated!"
Voichita Gabor
April 30, 2026
"I’ve had a great experience with State Farm Insurance. The team is always responsive, professional, and willing to take the time to explain coverage options in a way that’s easy to understand. Anytime I’ve had a question or needed assistance, they’ve been quick to help and very patient. What I appreciate most is the personalized service—they really make you feel like more than just a policy number. The claims process was smooth and straightforward, and everything was handled efficiently. I highly recommend State Farm to anyone looking for reliable coverage and excellent customer service."
"Thank you, Voichita, for sharing your positive experience with us. It's wonderful to hear that our team has been responsive and professional in meeting your needs. We strive to make insurance understandable and provide personalized service, so it's great to know you feel valued beyond just a policy number. We're glad the claims process was smooth for you. Your recommendation means a lot to us, and we're grateful for your trust in our services."
Jodi Dro
April 30, 2026
"Great experience, hassle free. Xochitl was very helpful and knowledgeable throughout the entire process. She guided me step by step and made everything easy to understand. Highly recommend!"
"Thank you for sharing your positive experience. It's wonderful to hear that Xochitl was able to assist you effectively and make the process smooth and understandable. Your recommendation means a lot to us, and we're glad to have been able to meet your expectations."
Ryan Kosenko
April 29, 2026
"Oh wow Zach was the gentleman to help me out and i never liked an insurance agent before til now. Absolutely fantastic did everything and found all the ways I could save which actually got me more types of coverages too bundled together. I really can't say enough good things about this guy except he's the one you want to talk to for sure and he has an awesome personality which to me is very important when you're talking to people."
"Thank you, Ryan, for sharing your experience with Zach. It's wonderful to hear how he was able to assist you in finding savings and bundling your coverages effectively. We're glad that his personality made the process even better for you. Your feedback is greatly appreciated and will be shared with Zach and the team."
Phill Shannon
April 28, 2026
"The agent that assisted me at this location Xochitl gave me amazing service. Truly cared about me and my family. You could tell helping us was more than just a sale. She was kind, honest, and genuinely helpful."
"Thank you for sharing your experience with us. It's wonderful to hear that Xochitl provided you with such exceptional service and truly cared about you and your family. We take pride in ensuring our customers feel valued and supported, and it's great to know that this was reflected in your visit. Your feedback is greatly appreciated."
Kate F
April 28, 2026
"I called State Farm with general questions and had the pleasure of working with Xochitl. She was very patient, helpful and kind. She took time to explain things to me in a way that made sense."
"Thank you, Kate, for sharing your experience. It's wonderful to hear that Xochitl was able to assist you with patience and clarity. Your feedback is greatly appreciated, and we're glad to know you felt supported during your call."
Anthony
April 27, 2026
"Zach at Tom's office did an incredible job assisting one of our customers who resides in MI part time, keeping their State Farm discounts aligned across both states, and provided exceptional service to make the process seamless for the customer!"
"Thank you, Anthony, for sharing your positive experience with Zach at our office. It's wonderful to hear that he was able to assist your customer effectively, ensuring their discounts were aligned across states and providing exceptional service. We appreciate your feedback and are glad to know that the process was seamless. Your satisfaction is important to us, and we're here to help whenever you need."
Seyven
April 25, 2026
"Xochitl helped me an she was nice and very patient even gave me heads up on new changes to stay prepared. Thank you Tom Pelham I've always gotten the best service and assistance with your team."
"Thank you, Seyven! We really appreciate you taking the time to leave this review. I’m glad to hear that Xochitl was able to help you and provide the patient, attentive service we strive for at the Tom Pelham State Farm Agency here in Ann Arbor. Our goal is always to make sure our customers feel informed and prepared, especially when it comes to changes in their insurance coverage. I’ll be sure to share your kind words with Xochitl and the rest of our team. Thank you again for trusting the Tom Pelham State Farm team in Ann Arbor, Michigan with your insurance needs. We’re always here if you need anything! – Tom"