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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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VillageTales TV

April 30, 2026

5  out of  5
rating by VillageTales TV
"Recently I found myself in the predicament of having to switch auto insurance coverage - I couldn't be more impressed by Xochitl's help throughout the process. She was super helpful, personable, and explained everything clearly without any pressure tacked on. I highly recommend this office if you're seeking a smooth experience when it comes to insurance. Now I have better coverage on both of my vehicles, and am saving money! - Donald"
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Tierra Williams

April 30, 2026

5  out of  5
rating by Tierra Williams
"Working with Colter was a great experience. She was l professional, reliable, and made the entire process smooth from start to finish. Communication was clear and timely, and she went above and beyond to deliver quality results. Highly recommend!”"
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Voichita Gabor

April 30, 2026

5  out of  5
rating by Voichita Gabor
"I’ve had a great experience with State Farm Insurance. The team is always responsive, professional, and willing to take the time to explain coverage options in a way that’s easy to understand. Anytime I’ve had a question or needed assistance, they’ve been quick to help and very patient. What I appreciate most is the personalized service—they really make you feel like more than just a policy number. The claims process was smooth and straightforward, and everything was handled efficiently. I highly recommend State Farm to anyone looking for reliable coverage and excellent customer service."
We responded:
"Thank you, Voichita, for sharing your positive experience with us. It's wonderful to hear that our team has been responsive and professional in meeting your needs. We strive to make insurance understandable and provide personalized service, so it's great to know you feel valued beyond just a policy number. We're glad the claims process was smooth for you. Your recommendation means a lot to us, and we're grateful for your trust in our services."
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Jodi Dro

April 30, 2026

5  out of  5
rating by Jodi Dro
"Great experience, hassle free. Xochitl was very helpful and knowledgeable throughout the entire process. She guided me step by step and made everything easy to understand. Highly recommend!"
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that Xochitl was able to assist you effectively and make the process smooth and understandable. Your recommendation means a lot to us, and we're glad to have been able to meet your expectations."
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Ryan Kosenko

April 29, 2026

5  out of  5
rating by Ryan Kosenko
"Oh wow Zach was the gentleman to help me out and i never liked an insurance agent before til now. Absolutely fantastic did everything and found all the ways I could save which actually got me more types of coverages too bundled together. I really can't say enough good things about this guy except he's the one you want to talk to for sure and he has an awesome personality which to me is very important when you're talking to people."
We responded:
"Thank you, Ryan, for sharing your experience with Zach. It's wonderful to hear how he was able to assist you in finding savings and bundling your coverages effectively. We're glad that his personality made the process even better for you. Your feedback is greatly appreciated and will be shared with Zach and the team."
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Phill Shannon

April 28, 2026

5  out of  5
rating by Phill Shannon
"The agent that assisted me at this location Xochitl gave me amazing service. Truly cared about me and my family. You could tell helping us was more than just a sale. She was kind, honest, and genuinely helpful."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Xochitl provided you with such exceptional service and truly cared about you and your family. We take pride in ensuring our customers feel valued and supported, and it's great to know that this was reflected in your visit. Your feedback is greatly appreciated."
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Kate F

April 28, 2026

5  out of  5
rating by Kate F
"I called State Farm with general questions and had the pleasure of working with Xochitl. She was very patient, helpful and kind. She took time to explain things to me in a way that made sense."
We responded:
"Thank you, Kate, for sharing your experience. It's wonderful to hear that Xochitl was able to assist you with patience and clarity. Your feedback is greatly appreciated, and we're glad to know you felt supported during your call."
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Anthony

April 27, 2026

5  out of  5
rating by Anthony
"Zach at Tom's office did an incredible job assisting one of our customers who resides in MI part time, keeping their State Farm discounts aligned across both states, and provided exceptional service to make the process seamless for the customer!"
We responded:
"Thank you, Anthony, for sharing your positive experience with Zach at our office. It's wonderful to hear that he was able to assist your customer effectively, ensuring their discounts were aligned across states and providing exceptional service. We appreciate your feedback and are glad to know that the process was seamless. Your satisfaction is important to us, and we're here to help whenever you need."
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Seyven

April 25, 2026

5  out of  5
rating by Seyven
"Xochitl helped me an she was nice and very patient even gave me heads up on new changes to stay prepared. Thank you Tom Pelham I've always gotten the best service and assistance with your team."
We responded:
"Thank you, Seyven! We really appreciate you taking the time to leave this review. I’m glad to hear that Xochitl was able to help you and provide the patient, attentive service we strive for at the Tom Pelham State Farm Agency here in Ann Arbor. Our goal is always to make sure our customers feel informed and prepared, especially when it comes to changes in their insurance coverage. I’ll be sure to share your kind words with Xochitl and the rest of our team. Thank you again for trusting the Tom Pelham State Farm team in Ann Arbor, Michigan with your insurance needs. We’re always here if you need anything! – Tom"
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Tom Grant

April 20, 2026

5  out of  5
rating by Tom Grant
"Excellent customer service! I’m so happy we switched to State Farm. Caleb was extremely professional and courteous!!!"
We responded:
"Thank you, Tom, for sharing your experience! It's wonderful to hear that Caleb provided you with professional and courteous service. We're delighted that you chose to switch to State Farm, and we look forward to continuing to meet your insurance needs. Your feedback is greatly appreciated!"
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Melvin Brown

April 20, 2026

5  out of  5
rating by Melvin Brown
"Lauren is AWESOME, SHE DESERVES A STAR REVIEW !!!!"
We responded:
"Melvin, Thank you so much for the amazing review! ⭐️ We’re so happy to hear that Lauren was awesome and that she stood out for you. We truly appreciate you taking the time to share your experience—reviews like this help our team a lot. Thanks again! If you ever need anything contact us anytime! Thanks again, Tom"
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Rachel Randall

April 20, 2026

5  out of  5
rating by Rachel Randall
"My husband and I had such a great experience working with Josh. He took the time to clearly explain every detail, making the entire process feel easy and stress-free. Not only is he extremely knowledgeable, but his personality really stood out—he’s personable, approachable, and genuinely cares about his clients. We’re especially happy about the money we’re saving after switching over, and that just made the experience even better. We’re truly looking forward to continuing to work with him in the future and highly recommend him to anyone looking for someone they can trust!"
We responded:
"Thank you, Rachel, for sharing your wonderful experience with Josh. It's fantastic to hear that he was able to make the process clear and stress-free for you and your husband. His dedication to providing knowledgeable and personable service is something we truly value. We're delighted that you're happy with the savings and look forward to continuing to assist you in the future. Your recommendation means a lot to us!"
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Jeff Dinakar

April 20, 2026

5  out of  5
rating by Jeff Dinakar
"I’ve been a customer with Tom Pelham State Farm for over ten years — in that time the team has been so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what’s kept me a State Farm customer for all of these years!"
We responded:
"Hi Jeff, Thank you so much for the kind review! We truly appreciate your loyalty to Tom Pelham State Farm for over 10 years. I’m so glad to hear Xochitl and Zach were able to help with the information and quick document turnaround for your new vehicle pickup—your feedback means a lot. We’ll be here for you anytime you need anything. Thanks again for choosing us!"
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Arturo Buendia

April 17, 2026

5  out of  5
rating by Arturo Buendia
"State farm is a good neighbor cause they we're there for me today....awesome yo"
We responded:
"Arturo, thank you for the great review! We really appreciate you trusting our State Farm agency here in Ann Arbor. I’m glad our team was able to be there for you and help you get a great price on your coverage. If you ever need help with your auto, home, or life insurance, we’re always happy to assist. Thanks again for choosing our State Farm office!"
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Willie Simmons

April 8, 2026

5  out of  5
rating by Willie Simmons
"Very helpful and very patient."
We responded:
"Thank you, Willie, for sharing your positive experience. It's wonderful to hear that you found the service helpful and patient. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Victor Giacoman

April 8, 2026

5  out of  5
rating by Victor Giacoman
"Josh is an awesome representative, and made the process to switch from my previous insurance a breeze!"
We responded:
"Thank you, Victor, for sharing your experience with us. It's wonderful to hear that Josh made your transition to our insurance agency smooth and easy. We appreciate your feedback and are delighted to have you as part of our community. If there's anything else we can assist you with, please let us know."
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Daric Peppers

April 6, 2026

5  out of  5
rating by Daric Peppers
"Very patient and personable."
We responded:
"Thank you, Daric, for sharing your experience. It's wonderful to hear that you found the service patient and personable. Your feedback is greatly appreciated and helps us continue to provide the best service possible. "
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Scott Felts

April 2, 2026

5  out of  5
rating by Scott Felts
"I had a great experience working with Zach Binder. He is incredibly knowledgeable, patient, and took the time to explain all my options in a way that was easy to understand. I never felt pressured—just genuinely supported in finding the right coverage for my needs. What really stood out was his responsiveness and attention to detail. Any questions I had were answered quickly, and he made the whole process smooth and stress-free. It’s clear he truly cares about his clients and goes the extra mile. I highly recommend him to anyone looking for reliable, trustworthy insurance guidance!"
We responded:
"Thank you, Scott, for sharing your positive experience with Zach Binder. It's wonderful to hear that his knowledge and patience made the process easy and stress-free for you. We're glad he could provide the support and guidance you needed without any pressure. Your recommendation means a lot, and we're grateful for your trust in our team."
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Austin Slemp

March 31, 2026

5  out of  5
rating by Austin Slemp
"Josh made it simple and quick to save money on insurance over the competition with better coverage. Highly recommend!"
We responded:
"Thank you, Austin, for sharing your experience! It's great to hear that Josh was able to help you save money while providing better coverage. Your recommendation means a lot to us, and we're glad to have you as a valued customer. If you ever have any questions or need further assistance, feel free to reach out."
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Renee Faulkner

March 30, 2026

5  out of  5
rating by Renee Faulkner
"Tyler Valdez did an amazing job setting me and my sister up with auto insurance. He was very kind and helpful!"
We responded:
"Thank you, Renee, for sharing your experience with Tyler. It's wonderful to hear that he was able to assist you and your sister with setting up auto insurance and that you found his service kind and helpful. Your feedback is greatly appreciated, and we're glad to have you as part of our community."
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Anton Britting

March 30, 2026

5  out of  5
rating by Anton Britting
"Helpful and professional"
We responded:
"Thank you, Anton, for your kind words and the perfect rating. It's wonderful to know you found our service helpful and professional. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can assist you with, please feel free to reach out."
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Josh Bird

March 30, 2026

5  out of  5
rating by Josh Bird
"Great customer service!"
We responded:
"Thank you, Josh, for your wonderful feedback! It's fantastic to hear that you had a great experience with our customer service. We always strive to provide the best support possible, and your positive review means a lot to us. If there's anything else we can assist you with, feel free to reach out."
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Brent Clark

March 27, 2026

5  out of  5
rating by Brent Clark
"Always friendly and helpful spoke with Angel Mcgrif and she answered all my questions and was 100% nice on the phone. I recommend Tom Pelham insurance agency they're super people"
We responded:
"Thank you for the kind words Brent. We appreciate it! -Tom"
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Lindsay

March 25, 2026

5  out of  5
rating by Lindsay
"I don't live in ann arbor, I live in West Michigan. After receiving text messages offering to help me set up an insurance policy on my vehicle, I finally chose to give this office a call. The text messages came from Tom Pelham's office, but Josh K was the man who helped me out, and when I say I couldn't have asked for a better experience, I mean it. Josh was personable, empathetic, straightforward and honest. He was such a great agent, he *almost* sold me on life insurance 😅 My car and renters insurance policy was set up almost immediately (with a great rate!!!) all processes were explained clearly and he gave me plenty of breathing room to ask questions, even if they were repetitive. I've dealt with other state farm offices/agents and in the end they always left me with a terrible feeling after. Josh was wonderful and I'm so grateful to have been able to set up my policy with him. Thank you so much."
We responded:
"Thank you for sharing your experience with us. It's fantastic to hear that Josh provided you with such excellent service and made the process of setting up your car and renters insurance so smooth and clear. We're glad to know that you felt comfortable asking questions and that you received a great rate. Your feedback is greatly appreciated, and we're grateful for the opportunity to assist you with your insurance needs."
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Darryl Owens

March 25, 2026

5  out of  5
rating by Darryl Owens
"Xochiti was very helpful and patient with me while completing my forms she is simply the best!! Customer service is back!!! Darrell Powell."
We responded:
"Thank you, Darryl, for sharing your positive experience with us. It's wonderful to hear that Xochiti was able to assist you effectively and provide the level of service you deserve. We appreciate your feedback and are delighted to know that our customer service met your expectations. Your satisfaction is our priority, and we look forward to continuing to serve you."