State Farm® Insurance Agent Tom Pelham
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michelle Carrier
December 4, 2024
5
out of
5
rating by Michelle Carrier
"Excellent customer service! Jess was a great help in answering all my questions. Would highly recommend Tom and his team. They are very professional and always go above and beyond!"
We responded:
"Thank you so much, Michelle! It's fantastic to hear that you found our customer service excellent and that our professionalism stood out to you. We truly appreciate your recommendation and look forward to continuing to go above and beyond for you!"
Janet Gutierrez
December 3, 2024
5
out of
5
rating by Janet Gutierrez
"Xochitl, was very pleasant, patient, nice. She went above and beyond to help me understand my policy. Answered all my questions. Eased my concerns and made sure that I understood everything before leaving me."
We responded:
"Thank you so much for sharing your experience, Janet! It's wonderful to hear that Xochitl was able to assist you so thoroughly and make sure all your questions were answered. We always strive to provide clear and comprehensive support, and it's great to know she made you feel comfortable and informed. Your feedback is truly appreciated!"
Freddy Gutierrez
November 27, 2024
5
out of
5
rating by Freddy Gutierrez
"Estoy extremadamente agradecido por la ayuda que recibí de Xochiti G. Ella hizo todo lo posible para explicar mi política en detalle y me ayudó a ahorrar dinero en el proceso. La recomiendo encarecidamente a cualquier amigo de habla hispana que necesite un desglose claro de su política y a alguien en quien puedan confiar."
We responded:
"¡Qué alegría saber que Xochiti pudo ayudarte de manera tan efectiva, Freddy! Nos enorgullece contar con un equipo dedicado a brindar un servicio excepcional y a hacer que nuestros asegurados se sientan valorados y comprendidos. Gracias por tu recomendación y por confiar en nosotros para tus necesidades de seguro."
Mariah Summers
November 26, 2024
5
out of
5
rating by Mariah Summers
"What a wonderful agency!! I called with a few clarifying questions and Xochitl was very patient answering them!! Great experience at this location!!"
We responded:
"Thank you so much for sharing your experience! We're delighted to hear that Xochitl was able to assist you with patience and clarity. It's fantastic to know you had a great experience with us!"
Partys OnDeck
November 26, 2024
5
out of
5
rating by Partys OnDeck
"Pleasant experience, very comfortable conversations. Xochitl was a ton of help with consultation and helping me find the services offered that best fit my needs. 10/10"
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Xochitl was able to assist you so effectively and make the consultation process smooth and comfortable. We're delighted that you found the services that best fit your needs. Your 10/10 rating means a lot to us!"
Daisy Gutierrez
November 22, 2024
5
out of
5
rating by Daisy Gutierrez
"I had the pleasure of working with Xóchiti at State Farm. She did an AWESOME job! Very professional, friendly, and welcoming experience since insurance can be confusing. Thank you Xochiti."
We responded:
"Thank you so much for sharing your experience, Daisy! It's wonderful to hear that Xóchiti provided such a professional, friendly, and welcoming service. We're delighted that she could help make the insurance process less confusing for you."
Phil Riley
November 15, 2024
5
out of
5
rating by Phil Riley
"Tyler V. Went above and beyond for me today and so glad to have State Farm. I know I’m in good hands!"
We responded:
"Tyler's dedication truly shines through! It's fantastic to hear that you feel so well taken care of with State Farm. Thanks for sharing your positive experience!"
Robyn Wall
November 13, 2024
5
out of
5
rating by Robyn Wall
"This is a top notch agency! Tyler V. spent over an hour getting me the best deal on insurance. He took my two car policy from $380/month down to $120 and saved me sooooo much money! The quality of insurance wasn’t reduced either - I’m so excited."
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Tyler was able to help you save so much on your car insurance. We always aim to provide great value without compromising on quality. Your excitement is contagious, and we're so glad we could assist you!"
Tawnya Tompkins
October 25, 2024
5
out of
5
rating by Tawnya Tompkins
"I just signed up with State Farm this morning. Zachary was extremely helpful and patient and very thorough with all the information. I feel very comfortable with calling him with questions or concerns I may have in the future regarding my insurance. (Reminded me of Bruce Willis) He made my day a bit brighter. Thank you"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Zachary was able to assist you thoroughly and make you feel comfortable with your new insurance. We're delighted that he could brighten your day and look forward to being there for any questions or concerns you might have. Welcome to the State Farm family!"
Meenas Arakelian
September 24, 2024
5
out of
5
rating by Meenas Arakelian
"Spoke with Lauren, who kindly helped us transfer polices from Michigan! Reach to Lauren with all your home, auto, and life insurance needs! Thank you Lauren!"
We responded:
"Thank you for sharing your positive experience with Lauren! It's fantastic to hear that she was able to assist you with transferring your policies from Michigan. We appreciate your recommendation and are here for all your home, auto, and life insurance needs!"
Yemen Wi-Fi
September 16, 2024
5
out of
5
rating by Yemen Wi-Fi
"جيد"
We responded:
"Thank you for the fantastic rating! Your support means a lot to us!"
Junior Navarro
September 13, 2024
5
out of
5
rating by Junior Navarro
"The best service and Customer care service tyler v Is the new Jake? Phenomenal service recommend Tyler v for anyone's help"
We responded:
"Thank you so much for your kind words and recommendation! Tyler V is truly dedicated to providing phenomenal service, and it's fantastic to hear that you had such a positive experience. We appreciate your support and look forward to continuing to assist you with all your insurance needs!"
Valentina Li
September 5, 2024
5
out of
5
rating by Valentina Li
"Colter is super friendly, helpful, and professional! Colter patiently answered all my questions and provided clear explanations about the best insurance options for my needs. I highly recommend Colter for anyone looking for reliable and personable insurance assistance!"
We responded:
"Thank you so much for sharing your positive experience with Colter! It's wonderful to hear that all your questions were answered with patience and clarity. Your recommendation means a lot to us!"
Zachary Sabin
July 26, 2024
5
out of
5
rating by Zachary Sabin
"Tom and his team do a great job helping people protect their assets and income and are always focused on the needs of their customer. Highly recommend!"
We responded:
"Thank you so much for the high recommendation, Zachary! We're dedicated to focusing on the needs of our customers and helping them protect their assets and income. Your feedback means a lot to us!"
Tricia Pendergrast
July 26, 2024
5
out of
5
rating by Tricia Pendergrast
"Very helpful with switching my apartment insurance when I moved and added a new car to our policy."
We responded:
"Thank you for sharing your positive experience, Tricia! I'm glad we could assist you with switching your apartment insurance and adding a new car to your policy. If you have any more insurance needs in the future, feel free to reach out."
Colin Costello
July 26, 2024
5
out of
5
rating by Colin Costello
"Fantastic people!"
We responded:
"Thank you so much for your kind words Colin! We're thrilled to hear that you had a great experience with our team. We strive to provide exceptional service to all our customers, and your feedback means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!"
Aaron Deen
July 19, 2024
5
out of
5
rating by Aaron Deen
"Great service everytime! Goes the extra mile to answer all my questions. Honest and caring for there customers."
We responded:
"Thank you for your kind words, Aaron! We're thrilled to hear that you appreciate our dedication to answering your questions and our commitment to honesty and care. Your satisfaction means a lot to us!"
George Kennedy
July 19, 2024
5
out of
5
rating by George Kennedy
"Colter & Zach Thank you so much for taking time out of your day to meet with me and discuss my insurance needs. I can’t stress enough and how much that meant to me and knowing God forbid the worst word to happen and State Farm has my back. Thanks again! 🩷❤️🙏"
We responded:
"Colter and Zach will be thrilled to hear your kind words! We're so glad to know you feel supported and confident with your insurance needs. Thanks for sharing your experience! 🩷❤️🙏"
E N
July 19, 2024
5
out of
5
rating by E N
"Shout out Zach!!"
We responded:
"Thank you for the great review for Zach!"
Nessa
July 18, 2024
2
out of
5
rating by Nessa
"This office staff is friendly, but they dont stay on the same page when it comes to relaying information to customers. I was behind on my payment and one team member advised me that by making a partial payment ($200) it would keep my police from lapsing and push all future payments to next month (August.) Four days later, I receive a notification in the all that I STILL have a bill due (within the next week). I call and speak to another rep that pretty much switches the information I was told PRIOR to making my partial payment, and leaves me with the only option of making yet another partial payment to keep my policy active. State Farm customers only get three partial payments, and now I’ve used one under the wrong guise. It’s frustrating being told “make this payment, okay you’re all set until next month” to “ACTUALLYYYY… We will still need another payment.” It’s much easier to plan when the plan doesn’t change days later. Not the experience I was hoping for."
We responded:
"Hi Nessa Sorry you had a bad experience with our Agency. Please give our Agency a call at (734)929-1818 and I will do anything I can to help. Thanks, Tom"
Amanda R
June 22, 2024
5
out of
5
rating by Amanda R
"I had a great conversation with Zach this week about some changes to my policies! I have used State Farm since moving to the Ann Arbor area in 2021, and I recently changed policies from renting to owning. Zach was super thorough in explaining my options for condominium coverage (different from homeowners!) and helped me decide on the right amount of coverage for a cost I felt comfortable with. Would definitely recommend connecting with Zach at this office for your needs! He is personable, friendly and helpful!"
We responded:
"Thank you for sharing your positive experience with Zach! We're thrilled to hear that he provided you with thorough and helpful guidance on your condominium coverage. We appreciate your recommendation and look forward to assisting you with your insurance needs in the future."
Patricia Clark
June 21, 2024
5
out of
5
rating by Patricia Clark
"The entire Team at Tom Pelham State Farm are amazing. Zach worked with me to get me the best rates possible. Lauren has managed my account well, helping add vehicles to my policy family while keeping my rates affordable. Janet and Colter have also been helpful when I've called into the office. All things great describe my interactions with all members of the Tom Pelham State Farm Team Members."
We responded:
"Thank you for your business and the kind words Patricia. We appreciate it! Thanks again, Tom"
Turner Schwartz
June 5, 2024
5
out of
5
rating by Turner Schwartz
"I was able to work with Zach and Lauren and both were excellent. Zach took the time to speak with me in depth and explain all the aspects of my policy. Really, it is the people here and their responsiveness that made me certain State Farm was the right choice for me."
We responded:
"Thank you for sharing your positive experience with Zach and Laurent! We are thrilled to hear that they provided you with excellent service and took the time to explain all aspects of your policy. We appreciate your trust in State Farm and look forward to continuing to provide you with top-notch service."
Semiah Nelson
May 9, 2024
5
out of
5
rating by Semiah Nelson
"Zack was so nice and helpful. He provided excellent service to me and my husband. He truly took his time to give us the best quote out there and we are very Thankful."
We responded:
"Semiah, Thank you for the great review for Zack. Zack Strives to provide excellent customer service to all."
Deanna Robbins
March 14, 2024
5
out of
5
rating by Deanna Robbins
"I call on several State Farm agencies - this agency is always humming! Lots of people - working hard. Tom is also very available! Thumbs up for sure!"
We responded:
"Thank you so much for your kind words and for recognizing the efforts of our team at the Tom Pearson State Farm Agency! We're thrilled to hear that our agency is always buzzing with activity and that you've noticed our team's hard work."